Marina Match (“Marina Match”, “we,” “us,” “our”) operates an online marketplace and technology platform (marinamatch.org) that allows users to publish, search for, and connect regarding marina berths, moorings, and related services (“Services”).
We understand the importance of privacy to our users. We strive to be transparent about how we collect, process, use, disclose, transfer, and store your personal information.
This Privacy Policy explains how Marina Match handles personal information, including our current practices for collecting, using, and protecting your information. Whilst we are not currently required to comply with the Privacy Act 1988 (Cth), we take privacy seriously and handle your data with care, in general, aiming to align our practices with the Australian Privacy Principles.
This Privacy Policy should be read in conjunction with our Terms and Conditions and any other privacy or collection statement provided to you when we collect your personal information or provide a particular Service. Capitalised Terms in this Privacy Policy have the same meanings as given to them in our Terms and Conditions.
PERSONAL INFORMATION WE COLLECT
We collect information that is necessary to provide our Services. This includes:
Account Information: When you register, we collect your name, date of birth, gender (optional), email address, and contact details (address, telephone number).
Marketplace and Listing Data: If you list a space or make an inquiry, we collect information about Listing, Listed Space or the Booking Party, and the communications you send through our platform.
Financial Information: If you make or receive payments, we use third-party payment processors to handle your financial details securely. We do not store full credit card numbers on our servers.
Usage and Technical Data: We collect information about how you use our website and Services, such as your IP address, browser type, location data, interactions with Listings, and your preference settings for using our Platform, to help us improve the Services.
HOW WE COLLECT YOUR INFORMATION
We collect personal information in several ways:
Directly from you: When you create an account, create or update a listing, send messages to other users, or contact our support team.
Automatically: When you visit our website or use our Services, we automatically collect technical data such as your IP address, browser type, and information about how you interact with our Services (including via cookies).
HOW WE USE YOUR INFORMATION
We use your information to:
Facilitate the Marketplace: Connect a Booking Party with a Listing Party and enable communications between users.
Provide and Improve Services: Manage your account, provide customer support, and enhance our platform features.
Marketing: Send you updates or promotions about Marina Match, including offers to review, participate in surveys, trade promotions and competitions. You can opt out of these communications at any time.
Security and Compliance: Protect our users, prevent fraud, and meet our legal obligations.
SHARING YOUR INFORMATION
To provide our Services, we share information in the following ways:
Between Users: When you inquire about a listing or enter into an arrangement, we share necessary details (such as your name and message) with the other user involved in that transaction.
Service Providers: We work with trusted third-party providers for hosting, payment processing, and analytics. These providers only use your data to perform services for us.
Legal Requirements: We may disclose information if required by law or to protect the rights and safety of our community.
We do not sell personal information to third parties for their own marketing purposes.
OFFSHORE DATA PROCESSING
We may store or process your personal information with service providers located outside of Australia. By using our Services, you understand that your information may be transferred to, and processed in, countries where the privacy laws may differ from those in your own jurisdiction.
THIRD-PARTY LINKS
Our platform may contain links to websites or services operated by third parties (such as marina websites or external service providers). We are not responsible for the privacy practices, security, or content of those external sites. We encourage you to read the privacy policies of any third-party site you visit.
DATA SECURITY
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. This includes using technical safeguards such as encryption and secure hosting environments. However, please remember that no method of transmission over the internet is 100% secure.
COOKIES, BEACONS AND SIMILAR TECHNOLOGIES
We and third parties may use cookies, beacons, and other technologies to collect information and improve your experience on our Services. You can manage your cookie preferences through your browser settings.
YOUR RIGHTS AND CHOICES
You have control over your information and you may:
Access and Update: You can view and update most of your personal information through your account settings.
Marketing Opt-Out: Every marketing email we send includes an "unsubscribe" link.
Contact Us: If you have questions about this policy or would like to request a change to your information, please contact us at info@marinamatch.org.
CHANGES TO THIS POLICY
We may update this Privacy Policy. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" stated at the top of this Privacy Policy. Your continued use of the Services after an update indicates your acceptance of the changes.
